Effective date: January 1, 2026
Greenville Leak Detection Pros respects your privacy. This policy explains what information we collect when you visit our website or call us for leak detection services, how we use it, and the choices you have. We keep it simple and straightforward so you know exactly what to expect.
Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, service address, and a description of the leak or plumbing issue you're dealing with.
When you browse our website, we automatically collect basic technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule your leak detection appointment, send confirmations, and follow up after the job. If you call us, we use your phone number to reach you about your service.
We use website usage data to improve our site, make it easier to find our services, and understand which pages are most helpful to visitors like you.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and track how you interact with our pages. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which services people are most interested in and how they navigate our site.
These third-party providers have their own privacy policies, and we encourage you to review them. We do not control how they handle data, but we choose providers that respect user privacy.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we limit what we share to what is necessary.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure storage and limiting access to only those who need it.
No method of transmission over the internet is 100% secure, but we work hard to protect your data and continually review our practices.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details below. We will respond promptly and within any timeframes required by law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.